MindbridgeQuality Policy

We, at Mindbridge BPO, provide uncompromised and reliable services on behalf of our clients, while ensuring sufficient quality assurance and quality control measures, to meet client expectations and customer satisfaction.

Our principles are based on delivering to the best of our capabilities, and continually improving our outsourcing services to meet and exceed our client’s expectations.

We have competent resources and reliable technology, backed up with globally accepted best practices and extensive training programs, to raise our bar of Quality in service delivery, ranging from inbound and outbound calls, email services, and customer support services.

Constant communication with clients ensures immediate actions against their expectations, and supports us in determining opportunities to continually improve our processes and adopted best management system practices.

Information Security and Privacy Policy

Confidentiality, Integrity, and Availability of information, assets, and services, are part of our principles and values at Mindbridge.

Our policies, and the technologies we have adopted, support us in achieving a secure operational environment where not only our project teams can work flexibly to achieve business objectives, but we can also ensure reliable services and business continuity plans, to meet our client’s expectations.

Our extensive risk management system ensures plans to prevent risks that have the potential to compromise legal and contractual requirements, and our commitment to quality with our clients.

Our Organization commits to satisfying applicable legal and other requirements related to IMS (Integrated Management system).

In addition, we have developed a comprehensive incident management system and business continuity plans, to ensure the security of our business interests.

We are committed to continually improving our management system, through careful planning and change management.

An information security and privacy policy is indispensable for any business that needs to handle sensitive customer data responsibly and earn client trust.

Mindbridge information security and privacy objectives are developed to prevent risks for client’s critical data and information assets against threats and vulnerabilities, ISMS and PIMS policies cover all the important elements of an Information Security management system, Privacy Information Management System, and help to achieve the ISMS and PIMS Objectives.

These policies cover the critical elements of an information security policy and highlight some best practices for information security policies and procedures to help Mindbridge attain its data privacy and Information security goals:

• IMS Policy for Information Classification
• IMS Policy for Asset Management
• IMS Policy for Mobile Devices and Media Handling
• IMS Policy for Physical Security
• IMS Policy for Network Services
• IMS Policy for Access Control
• IMS Policy for Data Collection and Privacy
• IMS Policy for Risk Management

All users throughout the organization must abide by this policy. If not, the organization's data could be vulnerable to attack.